We guarantee everything we make. That's why we offer one of the best ski pole warranties in the biz, the Soul Guarantee. If you are not satisfied with your ski poles when you receive them, or if they do not perform to your expectations, return it to us for a repair, replacement, or refund within 30 days of purchase (must have proof of purchase). Under normal wear and tear should your bamboo shafts crack or break, Soul Poles will replace the shafts within 1 year of the date of purchase (shipping costs not included).
Bend, don't break. Learn more about the uncompromising strength of our bamboo.
1. Claim it - Please send a note or receipt with your name, purchase date, return address, phone number, email, and a brief description of why you are returning your poles. If this is a repair, tell us what happened to the poles so we can learn from your experience in the field. If you don't have a receipt contact us at firstname.lastname@example.org
2. Return shipping label - Once we finish the repair and/or replacement we will contact you for return shipping payment (shipping costs range from $10-15 for domestic and $30-40 for international).
c/o warranty department
6300 N. Sagewood Dr., Suite H#359
Park City, Utah 84098