We offer a 2 year, no questions asked, badass guarantee.
Our grass is strong, twice the strength of average aluminum ski poles, and quality assured by us...not somebody overseas who doesn't know what ski poles are meant for. However, everything has a breaking point, even our #qualityshafts. That's why we offer the best ski pole warranty in the biz. Within 2 years from your date of purchase Soul Poles will replace any broken shaft on your ski poles and/or hiking poles. All you have to do is send them back to our headquarters in Park City and we will complete your warranty in a jiffy.*
Please enclose the following:
1. A check made out to Soul Poles for return shipping ($15 for domestic shipping and $30 international shipping).
2. A note or receipt with your name, purchase date, return address, phone number, email, and a brief description of what happened to the poles so we can learn from your experience in the field.
Ship to ::
c/o 2 year guarantee
1490 Munchkin Road #104
Park City, UT 84060
If you happen to break your ski poles or hiking poles after the warranty term, Soul Poles is prepared to give you a new shaft for a mere $35**. Your previous grips and tips will be recycled into your new ski poles and/or hiking poles to help out mother nature.
*Warranty does not include cosmetic blemishes, paint chipping, or minor cracking if the poles have been used. If the pole is sent back and deemed functional by Soul Poles then it will be shipped back at the cost of the sender (Minor cracking is equivalent to a slight bend in an aluminum pole).
**Original Soul shafts only
***Baskets are guaranteed for 1 year after purchase date. For replacements baskets visit the accessories page on our online store.